Frequently Asked Questions

Check-in times vary by location:

• Marina Mookerplas: 15:00–22:00.
• Heeg (houseboats and safari tent): 15:00–20:00.
• Lemmer: 16:00–22:00.
• Uitgeest, Wolphaartsdijk and Egmond aan Zee: 16:00–18:00.

Please consult the arrival information for your reservation for instructions for your accommodation.

Check-out must be done before 10:00 am on the day of departure.

No, you cannot enter before the check-in time for your accommodation. Check-in starts at 15:00 at Marina Mookerplas and Heeg, and at 16:00 in Lemmer, Uitgeest, Wolphaartsdijk and Egmond aan Zee. The time before arrival is needed to clean and inspect the accommodation.

Arriving later? Follow the instructions in the arrival information for your reservation. If you expect to arrive outside the check-in period for your location, please contact us in advance at info@waterhuisjes.nl so we can discuss the options with you.

You will receive the key code by email. Follow the instructions for your accommodation and the check-in time in the arrival information for your reservation. If you have not received the code when you arrive, contact info@waterhuisjes.nl.

You pay 30% of the total amount when booking. The remaining 70% must be paid no later than eight weeks before arrival. If you book within eight weeks of arrival, you pay the full amount in one payment when booking.

We use Mollie as our payment provider. When you book, you can choose from various payment methods, such as iDEAL, credit card, Bancontact, bank transfer, PayPal and Sofort Payment.

There are two payment dates: when you book and eight weeks before arrival. If there is an outstanding payment, we will email you with the available payment options.

Please try making the payment via a different internet browser. If it still doesn't work, send an e-mail to info@waterhuisjes.nl

Yes, your booking is confirmed immediately. However, you can cancel free of charge within 24 hours. Need a little more time to decide? You can place an option to hold the accommodation for up to five days without obligation.

You must be at least 18 years old to book.

My Reservation is the online environment where you can view your booking details, add extras and find information about your accommodation and destination.

Use the link in your booking confirmation or visit My account. Enter the email address used for your booking to receive an access link. Questions? Email info@waterhuisjes.nl.

You can take an option on an accommodation. You arrange this yourself on our website. If you view our offer on the website, you will see the 'book now' button on the right side of the screen. Below that is the button 'take option'.

With an option we hold the accommodation for you for 5 days. Within that period you can convert the option into a reservation. If you do nothing, the option automatically expires after five days. An option is only possible with an arrival date in 6 weeks (or longer). You can place an option with a maximum of 4 accommodations. If more is desired, please contact us.

Pets are only allowed if this is stated on the chosen accommodation page or confirmed in writing. Before booking, check the permitted number of pets, any surcharge and the house rules. Add your pet to your booking and avoid disturbing other guests.

We have a digital information folder, see info.hurenhouseboat.nl

A WIFI network is available at all houseboats. You will receive the login details in the check-in information (which you will receive by e-mail a week in advance) and can be found in the digital guest folder info.hurenhouseboat.nl .

Barbecuing is not permitted on our houseboats, except on the Houseboat Lemmer with Outdoor Kitchen & Roof Terrace. You may use the barbecue provided at this houseboat.

For safety reasons, it is not allowed to stay in the accommodation with more people than for which the accommodation is intended.

When booking, always indicate how many children, adults, babies and pets your travel group consists of. Our booking system automatically keeps track of whether your travel group fits into the accommodation.

Visitors are only allowed within the accommodation capacity and in accordance with the safety rules and house rules. Additional visitors may not stay overnight; only guests registered in advance may stay overnight. Please contact us beforehand if you are unsure.

We're sorry to hear that. Please email us a description of the damage at info@waterhuisjes.nl. We will assess what needs to be done. Unfortunately, we have to charge for damage beyond normal wear and tear. Accidents happen, but please let us know so we can prepare the accommodation for the next guest.

Tip: If you have not yet started your trip, make sure you are insured. Depending on your policy, liability or travel insurance may cover damage to holiday accommodation.